It’s an exciting time to be an automation engineer because the field is changing so much every day. Robotic process automation (RPA) is at the forefront of this change. RPA is a technology that automates tasks and processes that humans currently perform. Technology has been around for a few years. Still, it’s only now beginning to take off in this article how RPA is transforming robotic process automation and how it’s poised to change the IT industry soon.
What is Robotic Process Automation?
At its core, robotic process automation helps organizations automate tedious processes or actions that aren’t typically mechanized, such as a helpdesk conversation or answering phone calls. Here’s how it works: a computer program scans a workflow, looking for repeating, repetitive tasks or actions. The program then uses predictive analytics to find the most efficient way to execute these tasks. The process of completing a given task or activity after that automates typically through RPA. For example, a bot may answer a call that takes the caller through a series of steps to complete the process and ultimately answers the call. There are two primary kinds of RPA systems
What is RPA?
RPA is an exciting field, and a lot of people are excited about it. Let’s take a look at what’s going on here. What is robot process automation, and how does RPA work? What is RPA? RPA is a relatively new area of automation technology. It’s an automation technology that automates tasks and processes that humans currently perform. For example, instead of going to a bank branch to get some loans, you can send your paperwork through the mail to a loan officer. The role of the human is to convert that paperwork into a form so that the loan officer can grant or deny the loan. And if there are any questions, the humans can jump in and help.
How does RPA work?
RPA operates by essentially translating the input from a human user into instructions that a robot can use to carry out the task. The robot then carries out that task. In many ways, the robots resemble their human counterparts; however, they operate more robotically. Like humans, robots have limits, though. They don’t, for example, have the same abilities as humans to remember things, prioritize specific jobs, or deal with information in the way that a human does. Robots are also limited by technology. The hardware and software that go into the robots can’t allow them to be used in many ways. For example, one robot can only understand text in a specific format. And another robot is only designed to handle particular tasks.
What are the benefits of RPA?
RPA can help organizations save significant amounts of time and money. When done correctly, it can save a company tens of thousands of dollars each year by automating manual work. This can help organizations increase productivity and decrease manual errors, which can lead to lower costs. Companies are also finding that RPA can help employees gain valuable training. When robots take over tasks, they become more versatile and learn to perform more complex tasks. This allows employees to gain additional skills that will help them in their everyday jobs. No need to hire a new employee to do a repetitive task — train a robot to do the homework. An increase in employee productivity is also a huge benefit.
RPA and how they’re transforming RPA
Here are some highlights from a recent article in Computerworld: …the software industry is approaching a new era in which artificial intelligence will play a vital role in creating robotic process automation. “RPA has been around for a while, but over the last year or so, we’ve had a lot more interest in AI — whether it’s machine learning or natural language processing,” says Michael Chui, partner at McKinsey Global Institute. “AI is just now starting to seep into process automation…The tools will enable the developers to do machine learning without having to code that in.” And the impact could be significant. By optimizing unstructured data in each request, machine learning algorithms can predict when something will happen and how it will happen, Chui says.
Robotic process automation can bring advantages to enterprises across all industries. It’s a proven technology that is relatively easy to use, adaptable to different sectors, and can be successfully implemented and automated at scale. You can learn how RPA improves your IT automation by visiting the RPA Technology page on OpenText IntelliVue.